Frequently Asked Questions

Q How is FrostWaterFilter different from other sites?

We’re a customer-focused, family-owned business offering trusted replacement refrigerator water filters. With us, you get:

  • Quality products you can trust
  • Fast, reliable delivery
  • The lowest possible prices
Q How much is shipping?

Free Shipping on all orders.

Q How long does it take to receive my products?

We process orders in 1–2 business days and ship within 3–4 business days. Based on our historical data, free shipping typically arrives in about 2 business days via FedEx.

On rare occasions, delays can occur due to holidays, weather, or customs inspections.

Q How can I get help with my order?

We’re happy to help:

Please note: our phone line can’t be used for cancellation requests.

Q What payment methods are accepted?

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay, and PayPal Express.

Q How do I place an order?
  1. Open the product page you want.
  2. Select quantity and any needed options, then click Add to Cart.
  3. Click Check Out.
  4. Enter your shipping details and continue to payment.
  5. Enter payment info and click Complete Order.
Q How can I track my order?

Create an account and log in anytime to view your Order History and tracking details.

Q Do you accept returns?

Yes. Returns are accepted within 30 days of delivery.

  • Return method: In-store or by mail
  • Return label: Provided for both defective and remorse returns (download/print)
  • Item condition: New and unused
  • Restocking fee: No fee
  • Return reasons: No fee for remorse or defective
Q I can’t find my question here—what should I do?

Email us at info@frostwaterfilter.com and we’ll get back to you promptly.