Shipping policy
Effective Date: 06/05/2025
This Shipping Policy explains how Frostwaterfilter (“we,” “us,” or “our”) handles shipping and delivery for orders placed on https://frostwaterfilter.com/ (the “Website”). By purchasing from our store, you agree to the terms below.
1. Shipping Locations
We currently ship within the United States and Canada. Shipping options will be displayed at checkout based on your delivery address.
2. Order Cutoff Time
Orders placed before 5:00 PM EST (Mon–Fri) will be processed the same day. Orders placed after cutoff or on weekends/holidays will be processed the next business day.
3. Order Processing Time
All orders are processed within 1–2 business days (Mon–Fri). This includes order verification, product preparation, and quality checks before dispatch.
4. Shipping & Delivery Time
United States: Estimated delivery within 2–7 business days.
Canada: Estimated delivery within 6–10 business days.
Note: Certain categories may require 10–15 business days.
Delivery times are estimates only and may vary due to courier delays, customs, or weather conditions.
5. Shipping Costs
United States: Free shipping on all orders.
Canada: Tiered shipping rates apply:
| Order Value | Shipping Fee |
| Under $50 | $35.00 |
| $50 – $99 | $40.00 |
| $100 – $199 | $50.00 |
| $200 – $299 | $60.00 |
| $300 – $399 | $80.00 |
| $400 – $499 | $100.00 |
| $500 – $599 | $120.00 |
| $600 – $799 | $150.00 |
| $800 – $999 | $200.00 |
| $1000+ | $250.00 |
6. Tracking Information
Once shipped, you’ll receive a tracking number via email. Tracking may take 24–48 hours to update.
7. Customs & Import Duties
United States: Orders are generally not subject to customs fees.
Canada: Import duties, taxes, and fees may apply. These are the customer’s responsibility. Please check with your local customs office for details.
8. Order Changes & Cancellations
Once an order has been processed, modifications or cancellations may not be possible. Please contact us as soon as possible, and we’ll do our best to assist.
9. Lost, Delayed, or Damaged Orders
If your order is lost, delayed, or arrives damaged, contact us immediately. Keep all packaging materials and photos of damages for claim purposes. We will work with the carrier to resolve the issue promptly.
10. Returns & Refunds
For details, please review our Refund Policy (Return & Refund Policy).
11. Contact Us
If you have questions about shipping, please reach out:
Frostwaterfilter
Email: info@frostwaterfilter.com
Address: 104-19 211th St Jamaica, NY 11429, United States
Business Hours: 9 am - 5 pm (Mon to Fri)
Company Information
Registered Business Name: frostwaterfilter LLC
For faster support, we recommend email or live chat.