At Frostwaterfilter, we are dedicated to ensuring complete customer satisfaction with every purchase. Our Return and Refund Policy is designed to make the return process simple, transparent, and hassle-free.

FROSTWATERFILTER INC values your trust and wants you to shop with confidence when purchasing our water filtration products.

Returns

Return Eligibility

To qualify for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• All original accessories, manuals, and included components must be returned.
• Products must be in the same condition as received.

Certain products may not be eligible for return, including:

• Used or installed water filters
• Products without original packaging
• Products damaged due to misuse, improper handling, or incorrect installation
• Clearance or final sale items
• Customized or special-order products

Please check the product description before purchase for any specific return restrictions.

How to Initiate a Return

To request a return:

1. Contact our customer support team:

📧 Email: info@frostwaterfilter.com
📞 Phone: +1 (516) 945-9073

1. Please provide the following information:

• Order number
• Customer name
• Reason for return
• Photos or videos (if the item is damaged, defective, or incorrect)

1. Once your return request is reviewed and approved, our team will provide return instructions.

Please do not send products back without prior approval.

Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
• We recommend using a trackable shipping service and keeping your shipping receipt.
• Frostwaterfilter is not responsible for packages lost during return shipping.

After receiving your returned product, our team will inspect the item and notify you by email regarding refund approval.

Return & Refund Timeline

• Return Period: 30 days from delivery date
• Refund Processing: Within 10 business days after approval
• Restocking Fee: None
• Return Method: In-store or by mail
• Return Label: Download & Print
• Refund Currency: USD (United States Dollar)

Refunds

Refund Processing

Once your return is approved, your refund will be processed within 10 business days (Monday–Friday).

Refunds will be issued to the original payment method used during checkout.

Please note:

• Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
• Processing times may vary depending on your financial institution.

Partial Refunds

Partial refunds may be issued in the following situations:

• The returned product is not in its original condition.
• The item has been used, installed, damaged, or has missing parts.
• The product does not meet our return eligibility requirements.

Non-Refundable Items

The following items are not eligible for refunds:

• Shipping charges (if applicable)
• Used or installed water filtration products
• Gift cards
• Clearance or final sale products
• Products damaged due to customer misuse

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Photos or videos showing the problem

After review, Frostwaterfilter may provide:

• Replacement product
• Technical assistance
• Refund (when applicable)

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Allow additional processing time.
4. If you still have not received your refund, contact us.

Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrectly shipped

For exchange assistance, please contact:

📧 info@frostwaterfilter.com
📞 +1 (516) 945-9073

Order Cancellations

Cancellation requests must be submitted immediately after placing your order.

Once your order has entered processing or has been shipped, cancellation may no longer be possible.

If your order has already shipped, please follow our return process.

Contact Us

For any questions regarding returns, refunds, or order concerns, please contact our support team.

Frostwaterfilter

Phone: ‪+1 (516) 945-9073‬

Email: info@frostwaterfilter.com

Address: 104-19 211th St, Jamaica, NY 11429, United States

Business Hours: 9 am - 5 pm (Mon to Fri)

(💬 We currently recommended support via email and live chat only for faster, more efficient service. )

Company Information

Registered Business Name: FROSTWATERFILTER INC

EIN - 42-4628333