Refund policy
Effective Date: 06/08/2025
This Refund Policy describes the refund and return procedures of Frostwaterfilter ("we," "us," or "our") for products purchased through the website https://frostwaterfilter.com/ (the "Website"). Please read this policy carefully before making a purchase. By placing an order through the Website, you agree to the terms and conditions described below.
1. Returns and Exchanges
1.1 Eligibility for Returns
We accept returns and exchanges for products that meet the following criteria:
- The product is in its original condition, unused, and in its original packaging.
- The return or exchange request is made within 30 days from the date of purchase.
- The product is not listed under any non-returnable or non-refundable category (see Section 2).
1.2 Return Process
If you wish to return or exchange a product, please follow these steps:
Return window
30 days from the delivery date
Return method
in-store, by mail
How will customers get the return label?
For defective products:
download/print
For customer remorse:
Customer responsibility
Item condition:
new
Restocking fee:
no fee
Return reason and fees:
Customer responsibility (remorse), no fee (defective)
- Contact our customer support team at info@frostwaterfilter.com within the specified return period and provide your order details, including the order number and a description of the item(s) you wish to return or exchange.
- Our customer support team will provide you with further instructions, including the return shipping address, and any additional documentation required.
- Pack the item(s) securely in the original packaging or similar protective packaging to prevent damage during transit.
- Ship the item(s) to the provided return address, following the instructions provided by our customer support team.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange, as per your request.
1.3 Return Shipping Costs
No return shipping costs are applicable.
The following items are generally non-returnable and non-refundable:
- Items that have been used, damaged, or altered by the customer.
- Customized or personalized items.
- Items sold as "final sale" or "clearance."
- Gift cards or vouchers.
3. Refunds
3.1 Refund Process
Once we receive and process your returned item(s), we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to be credited to your account may vary depending on your financial institution.
3.2 Partial Refunds
In some cases, a partial refund may be granted if the returned item(s) is not in its original condition, is damaged, or is missing parts. The amount of the partial refund will be determined based on the condition of the returned item(s) and any associated costs incurred by us.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances and the availability of the product.
Frostwaterfilter
Phone: +1 (516) 945-9073
Email: info@frostwaterfilter.com
Address: 104-19 211th St, Jamaica, NY 11429, United States
Business Hours: 9 am - 5 pm (Mon to Fri)
(💬 We currently recommended support via email and live chat only for faster, more efficient service. )
Company Information
Registered Business Name: FROSTWATERFILTER INC
EIN - 42-4628333